Ongoing support · Post-sprint continuity
Keep the AI you ship running, and improving.
For teams who have already engaged us on a Workflow Automation Assessment, AI Agent Sprint, or Microsoft Copilot launch and want a named engineer, defined SLAs, and a monthly optimization cadence after go-live.
This is not a general-purpose IT help desk. It is continuity for the AI workflows and Microsoft 365 estate we shipped together.
Continuity tiers
Choose the level of post-sprint coverage you need.
Every tier includes a named engineer, a documented runbook, and a quarterly optimization review.
All tiers include a one-time hypercare onboarding so the handoff from sprint to steady state is clean and documented.
Month-to-month available. 12-month commitment locks in a lower per-user rate and quarterly roadmap reviews.
Final pricing is confirmed on the AI Opportunity Call based on the systems in scope.
How the handoff works
From sprint to steady state.
Every continuity engagement starts from a shipped system, not a cold environment.
Hypercare
Two weeks of intensive support after go-live. Same engineer who shipped the sprint. Daily check-ins, fast iteration on real-world edge cases, runbook polish.
Handoff
Written runbook, rollback procedure, monitoring dashboards, and SLA, all delivered as code and documentation. Your team owns it.
Steady state
Named engineer on call. Monthly cost and accuracy report. Quarterly optimization review. New workflows scoped on request.
Add-ons
Extend your continuity tier.
Bolt additional coverage onto any tier, scoped to the systems we already support.
Microsoft 365 & Azure
Keep Microsoft 365 clean, secure, and optimized.
Azure Cost Optimization & Governance
Right-size resources, enforce tagging policies, and reduce Azure waste.
Intune Device Compliance
Ongoing device compliance management, policy tuning, and enrollment support.
SharePoint & Teams Governance
Lifecycle management, naming policies, guest access controls, and cleanup.
Copilot Guardrails & Ongoing Adoption
Post-deployment permission monitoring, label enforcement, usage analytics, and user adoption coaching.
Security
Security that stays maintained.
Managed Firewall
Firewall monitoring, rule management, and threat response.
SIEM / SOC Monitoring
Log collection, correlation, alerting, and lightweight SOC coverage.
Privileged Access Management
Admin account controls, just-in-time access, and audit logging.
Security Awareness Training
Ongoing training, phishing simulations, and compliance tracking.
Backup & DR
Don't pay for backups you've never tested.
Microsoft 365 Backup & Monitoring
Continuous backup coverage for Exchange, SharePoint, OneDrive, and Teams.
Immutable Server Backup
Ransomware-proof server backups with immutable storage.
Quarterly Restore Tests
Scheduled restore testing with documented proof and gap reporting.
DR Runbook & Annual DR Test
Disaster recovery documentation, procedures, and annual simulation.
Helpdesk
Faster help, fewer interruptions.
Extended Hours Support
Support coverage beyond standard business hours.
Dedicated Slack or Teams Channel
Direct support channel in your existing workspace.
Dedicated Technical Account Manager
A named contact who knows your environment and priorities.
Onsite Support Days
Scheduled onsite presence for hands-on support and projects.
Network
Your network shouldn't be a mystery.
Network Monitoring
Switches, firewalls, access points, monitored and alerted.
ISP Coordination
We handle ISP issues, outages, and escalations so you don't have to.
Wi-Fi Health Checks
Quarterly wireless assessments, optimization, and troubleshooting.
Network Device Lifecycle Management
Track, plan, and replace network hardware before it fails.
Questions about ongoing support.
No. Ongoing Support is continuity for the AI workflows and Microsoft 365 environments we shipped on a prior engagement. It is not a general-purpose IT help desk. If you need broad endpoint and desktop support for your whole company, we will refer you to a partner.
Every continuity engagement begins with a shipped system: a Workflow Automation Assessment, AI Agent Sprint, Monthly Reporting Automation, or Microsoft Copilot Launch. That is what keeps the retainer scope crisp and the cost predictable.
Two weeks of hypercare with the engineer who shipped your sprint, followed by a written runbook, rollback procedure, and monitoring dashboards. You own the artefacts. We own the SLAs.
Month-to-month is available. A 12-month commitment locks in a lower per-user rate and quarterly roadmap reviews. Either way, no multi-year lock-ins.
Named engineer on a dedicated Slack or Teams channel, plus email. Response-time SLAs are tiered by plan. Always-On includes 24/7 coverage for production AI agents and mission-critical integrations.
Yes. New workflows, agents, or integrations are scoped as fixed-price sprints, then folded into your continuity tier at the next renewal.
Start with the work, not the retainer.
Every continuity engagement begins with a Workflow Automation Assessment, AI Agent Sprint, or Copilot launch. Book a 20-minute AI Opportunity Call to pick the right starting point.